Booking Terms and Conditions

TERMS & CONDITIONS:
  • A 100% payment is required to confirm the reservation.
    • DragonPay Payment
    • Bank Deposit
    • Credit Card Payment/Paypal Payment
  • Payments are non-refundable under any circumstances. This is to cover up operating expenses and loss of earnings due to default cancellation of the guests. However, guests have the option to reschedule the confirmed rental. Changes for your date and time schedule should be notified 1 month before the scheduled reservation. Should it be less than a month a fee of P2,000 per day would be charged for re-booking. Rescheduling is only allowed if it is more than 2 weeks from the reserved date with 2,000 pesos charge
  • Unforeseen circumstances (e.g. earthquakes, typhoons, floods, etc.) will mean re-scheduling / re-booking of reserved dates.
  • In case of default inability to come on your reserved date, your payment will automatically be forfeited.
  • Payments for the incremental charges should be handed over to the caretaker upon check-in/check-out or paid in advance.
  • Guest shall be held accountable for the proper use of facilities.
  • Carine Hot Spring Resort shall not be held liable in case occupants/lessees shall violate any law.
  • Carine Hot Spring Resort shall be free from any damages, liability, or responsibility arising out of any untoward incidents involving the guests during the scheduled rental.
  • Carine Hot Spring Resort is not held liable and is fully not responsible on any losses, accidents or injuries that may occur during your stay within the resort’s premises.
  • Guests will be held responsible for any damages and/or loss of property and must settle their liabilities before leaving the resort’s premises.
  • Beddings are provided per room, however for hygienic puroses, towels, blankets and other toiletries are not included.
 
STRICTLY OBSERVE SAFETY & HYGIENE:
  • Use the toilet and shower before swimming.
  • No bringing of food and drink in the pool.
  • No PETS allowed inside the Resort. Strict compliance for hygiene and sensitive allergen.
  • Dangerous activities and risky behavior are prohibited in or around the swimming pools. Guests must not run around or near the pools; climb, sit on or jump from fences; dive in shallow water; dunk, push, pull or splash other people. Back jumps, twisting and flips are not permitted at any time.
  • Be aware of the depth of the swimming pool at all times. Remember NO LIFEGUARD ON DUTY.
  • No glass or breakable containers, hazardous and sharp metal objects are allowed in or near the swimming pools.
  • All minors and young children must be accompanied by a parent or by a responsible adult when swimming or near the swimming pool.
  • Spitting, spouting water, blowing of nose and discharge of bodily fluids in the pool is prohibited.
  • Toddlers will not be allowed to wander around the pool deck or sit on the edge of the pool unless accompanied by a parent or a responsible adult.
STRICTLY OBSERVE SECURITY PRECAUTIONS:
  • Carine Hot Spring Resort provides 24-hour security. We are equipped with CCTV cameras for our guests’ protection.
  • Guests are required to present one (1) valid identification card upon signing in the GUESTS INFORMATION SHEET.
  • For families or groups, a coordinator or set of coordinators must be assigned or designated by the family or group of guests. Coordinators shall be in charge of reminding their companions of the rules on security, safety and hygiene. Coordinators will be accountable and responsible for all violations, untoward activities, actions and behaviors of their family members or group mates.
  • The caretaker of the resort shall have all the rights to inspect bags of guests whenever the situation arises based on our Inspection Guidelines. Please cooperate at all times as this is for your protection.
  • Be that as it may, Carine Hot Spring Resort will not be held responsible or liable in the event of damage, loss or theft of your properties, including your motor vehicles. Guests must safely keep their monies and other valuables.
  • Only registered guests are allowed to use our resort and facilities. In the event that a registered guest allows an unregistered person to enter his/her room or access the resort or use its facilities, then Carine Hot Spring Resort will not be responsible and liable in case of untoward incidents.
  • We reserve the right to refuse entry or eject guests and other groups and individuals from the premises of the resort for breach or violation of these terms and conditions.
 
Breakages and Mishandling of Resorts PROPERTY:
  • We perform walkthrough to establish mutual understanding that the facility is well kept and in good condition. We will give you a chance to check and confirm every part of the resort property before signing this form.
  • Any loss and damage will be charged according based on current prices of repair and/or replacement of resort properties that were broken or mishandled by guests.
  • For this purpose, we reserve the right to require from guests a reasonable deposit of P3,500.00 on a case to case basis.
  • By booking, you have solemnly declared that you have carefully read and completely understood the foregoing waiver of liability and disclaimer terms and conditions, and voluntarily agreed to all of them.